Refund policy

RETURN & REFUND POLICY

At Art Patchly , every garment is a handcrafted, 1-of-1 reconstruction reimagined from vintage textiles. Because of the artisanal nature and intensive labor behind each piece, our policies are structured as follows:

1. Final Sale & Sizing

  • All Sales Are Final: We do not accept returns or exchanges for change of mind or incorrect size selection.

  • Know Your Measurements: Vintage and reworked garments fit differently than standard modern retail labels. Detailed measurements (Chest, Length, Sleeve) are provided for every item.

  • Our Recommendation: We strongly urge you to measure a well-fitting hoodie or sweater from your personal wardrobe and compare it against our measurements before purchasing.

2. Damaged or Incorrect Orders

We stand behind our craftsmanship. If you receive a genuinely defective item or the wrong product, please contact us within 7 days of delivery.

  • Condition: To be eligible for a resolution, the item must be unworn, unaltered, in its original delivery condition, and with all tags attached.

  • How to reach us: Email support@artpatchly.com with your order number and clear photos of the issue.

3. Vintage Characteristics

Our pieces are constructed from authentic, pre-owned vintage materials. Minor fading, unique distressing, or natural wear are historical characteristics of the fabric—not defects. These elements define the unique aesthetic and "past life" of your 1-of-1 piece.

4. Refunds (If Applicable)

Once your return (for error/damage) is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds are automatically credited to your original payment method within 5–10 business days.

5. Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is a direct result of our error.